Support
Get in touch
Email is the fastest way to reach a person. Include the make of your phone and, if a price was misread, a photo of the shelf label — that is usually enough to find the problem.
Replies usually within a few days.
Before you write
- A price came out wrong
- Hold the phone square to the label and fit the price inside the brackets. Shelf tags that show a unit price and a pack price together are the hardest case, and the one most worth reporting.
- The total is converting at the wrong rate
- Rates are downloaded and then cached so the app works offline. Pull to refresh on the basket, or set a rate by hand in Settings if you would rather fix it yourself.
- The camera will not open
- iOS asks for camera access once. If it was declined, turn it on under Settings → Pryscan. Prices can always be typed in by hand instead.
- What does Pro cost?
- Nothing yet — the paid tier is not on sale, and everything the app does today it does for free. When it opens it will be a single payment, with no subscription and no account, and a purchase will be restorable on any device signed in to the Apple ID that made it.
- Where is my data?
- On your phone, and nowhere else. There is no account and no server. Deleting the app deletes everything with it.